Shipping policy
Dermal Shop Shipping Policy
Shipping Information
At Dermal Shop, we understand that reliable tools are essential in the treatment room. We aim to dispatch all orders quickly and efficiently so you can get back to doing what you do best.
Processing Times
Orders are typically processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
During launch periods, promotions, or peak seasons, processing times may be slightly extended. If this occurs, we will communicate any significant delays.
Australia-Wide Shipping
We currently ship Australia-wide using trusted carriers including Australia Post and other selected courier services.
Shipping costs are calculated at checkout based on your order size and delivery location.
Free Shipping
We offer free standard shipping on all orders over $150 AUD.
Free shipping applies to Australian orders only and is automatically applied at checkout when eligible.
Local Delivery
We offer free local delivery to selected areas within a 20km radius of Ballarat, Victoria.
Local Delivery Eligibility
• Available on orders over $75 AUD
• Delivery area determined by postcode at checkout
• Local deliveries are completed within 1–3 business days after dispatch confirmation
If your address falls outside the local delivery zone, standard shipping rates will apply.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
Please allow up to 24 hours for tracking information to become active after receiving your dispatch notification.
Delivery Timeframes
Victoria Metro: 1–3 Business Days
Interstate Metro: 2–7 Business Days
Regional & Remote Areas: 3–10 Business Days
Please note that delivery timeframes are estimates only and may vary due to carrier delays, weather events, public holidays, or circumstances beyond our control.
Incorrect Shipping Information
Please ensure all shipping details are entered correctly at checkout.
Dermal Shop is not responsible for delays, lost parcels, or additional shipping costs resulting from incorrect or incomplete delivery information provided by the customer.
Lost or Delayed Parcels
If your parcel appears delayed or has not arrived within the expected timeframe, please contact us at hello@dermalshop.com.au.
We will work with the shipping provider to assist in locating your order and resolving the issue as quickly as possible.
Damaged Deliveries
If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of:
• The damaged item(s)
• The external packaging
• The shipping label
This allows us to investigate and provide an appropriate resolution.
Contact
Dermal Shop
hello@dermalshop.com.au
Last Updated: July 2026