Are your products suitable for professional use?

Yes. Dermal Shop products are selected with professional treatment rooms and skin therapists in mind.

Do you offer Australia-wide shipping?

Yes, we ship Australia-wide.

Do you offer free shipping?

Free standard shipping is available on eligible orders over the advertised threshold.

Do you offer local delivery?

Yes. Free local delivery is available within selected areas around Ballarat, Victoria on eligible orders.

How quickly are orders dispatched?

Orders are generally dispatched within 1–2 business days.

Can facial globes be used hot and cold?

Yes. Our facial globes can be used warm or chilled depending on treatment requirements.

Which brush is best for enzyme treatments?

The Fluffy Facial Brush range is particularly suited to enzyme treatments, while the Foaming Facial Brush creates excellent lather with cleansing powders and enzymes.

Do you accept returns?

Please refer to our Returns Policy for full details regarding returns and exchanges.

How can I contact Dermal Shop?

Email us anytime at hello@dermalshop.com.au and we will respond as soon as possible.

Will you be adding more products?

Yes. We are continually working on expanding the Dermal Shop range.